Byers, Jeff. "Consumers Want Health Tech to Connect But Say Docs Don't Deliver." Fierce Health IT, September 17, 2012. From the article: "85 percent of respondents said they wanted to communicate with their physician by phone or email and more than 50 percent wanted to schedule appointments and pay bills online. Just more than 10 percent report their physicians offer these services.
And although 65 percent of the 2,311 surveyed adults said access to personal health information is "very important" or "important", only 17 percent said their physicians actually offer it." Read more
See also:
"Patient Choice an Increasingly Important Factor in the Age of the "Healthcare Consumer"." Harris Interactive, September 10, 2012.
