From the report: "We
are seeing more and more organizations undertaking activities to engage
dispersed populations through Information Systems (IS). Using the
knowledge-based view of the organization, this work conceptualizes a theory of Crowd
Capital to explain this phenomenon. Crowd Capital is a
heterogeneous knowledge resource generated by an organization, through its use
of Crowd
Capability, which is defined by the structure, content, and process by which an
organization engages with the dispersed knowledge of individuals –the Crowd.
Our work draws upon a diverse literature and builds upon numerous examples of
practitioner implementations to support our theorizing. We present a model of Crowd
Capital generation in organizations and discuss the implications of Crowd
Capital on organizational boundary and on IS research." Read more
